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Thank you for contacting AT Support. We have moved to a new ticketing system. To submit a help request

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with AT Support, please

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use the

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link provided below.

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anonymousInputtrue
formNameATSupport

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serviceChoose a Servicefalse[LmsSupport=LMS Support|DigitalAccessibility=Digital Accessibility|DigitalIntegrations=Digital Integrations|MiddlewareSupport=Middleware Support|SupportDesk=24x7 Support Desk|DupeSupport=Dupe Support|SoftwareSupport=Software Support|]id;falseselecttrue

CategoryChoose a Categoryfalse[Sharepoint=Sharepoint|Jira=Jira|Other=Other|Inquiry=Inquiry|DigitalAccessibilityAssessment=Digital Accessibility Assessment|Pearson=Pearson|McGrawHill=McGraw Hill|ErrorWithDupe=Error With A Dupe|Assignments=Assignments|LabKit=Lab Kit|Enrollments=Enrollment(s)|Respondus=Respondus|SoftChalk=SoftChalk|RequestCoaching=Request Coaching for Agent|StudentContactForSupport=Student Contact for Support|LMSNameCorrection=LMS Name Correction|AnnouncementsNews=Announcements/News|ConfigVariableBrowser=Config Variable Browser|CourseContent=Course Content|CourseCreation=Course Creation|DataHub=Data Hub|Discussions=Discussions|ExternalLearningTools=External Learning Tools|Grades=Grades|HomepagesNavigation=Homepages and Navigation|Quizzes=Quizzes|StudentSuccessSystem=Student Success System|UserRolesPermissions=User Roles and Permissions|Lynda=Lynda.com|TurnItIn=TurnItIn|Cengage=Cengage|VitalSource=Vital Source|Lumen=Lumen|NROC=NROC|Examity=Examity|Wiley=Wiley|WWNorton=WW Norton|Labyrinth=Labyrinth|HOL=HOL|Yuja=Yuja|FilmsOnDemand=Films on Demand|BrainFuse=BrainFuse|EvaluationKit=EvaluationKit|Training=Training|Users=User(s)|Courses=Course(s)|CheckStudentSubmissionsAttendanceGrades=Check Student, Submissions, Attendance or Grades|LOR=LOR|GradeLoad=Grade Load|]id;falseselecttrue

FirstNameYour First Nametexttrue

LastNameYour Last Nametexttrue

EmailContactYour Work E-mail Addresstexttrue

DescriptionDescriptionProvide all the relevant information in the description.  If needed, provide the URL of website, S-number(s) and course(s) affected by this issue. Any missing information will delay resolving this issue.textareatrue

AttachmentsUpload AttachmentstrueBrowse, then select a single file, or multiple files (maximum of 4) using the CTRL Key (or Command Key for Mac)file

service:ApplicationSupportCategoryCategory:Jira OR Category:Sharepoint OR Category:Other OR Category:LORApply Filter on a fieldtrueservice

service:LmsSupportCategoryCategory:Assignments OR Category:Other OR Category:LMSNameCorrection OR Category:AnnouncementsNews OR Category:ConfigVariableBrowser OR Category:CourseContent OR Category:CourseCreation OR Category:DataHub OR Category:Discussions OR Category:Enrollments OR Category:ExternalLearningTools OR Category:Grades OR Category:HomepagesNavigation OR Category:Quizzes OR Category:StudentSuccessSystem OR Category:UserRolesPermissions OR Category:CheckStudentSubmissionsAttendanceGradesApply Filter on a fieldtrueservice

service:DigitalIntegrationsCategoryCategory:Pearson OR Category:McGrawHill OR Category:Other OR Category:Cengage OR Category:VitalSource OR Category:Lumen OR Category:NROC OR Category:Examity OR Category:Wiley OR Category:WWNorton OR Category:Labyrinth OR Category:HOL OR Category:Yuja OR Category:FilmsOnDemand OR Category:BrainFuse OR Category:EvaluationKit OR Category:TurnItInApply Filter on a fieldtrueservice

service:DupeSupportCategoryCategory:ErrorWithDupe OR Category:OtherApply Filter on a fieldtrueservice

service:MiddlewareSupportCategoryCategory:Enrollments OR Category:Other OR Category:Training OR Category:Users OR Category:Courses OR Category:LabKit OR Category:GradeLoadApply Filter on a fieldtrueservice

service:SoftwareSupportCategoryCategory:Respondus OR Category:SoftChalk OR Category:Other OR Category:Lynda OR Category:Jira OR Category:Sharepoint OR Category:Other OR Category:LORApply Filter on a fieldtrueservice

service:SupportDeskCategoryCategory:RequestCoaching OR Category:Other OR Category:StudentContactForSupportApply Filter on a fieldtrueservice

service:DigitalAccessibilityCategoryCategory:DigitalAccessibilityAssessment OR Category:OtherApply Filter on a fieldtrueservice

service: Category, FirstName, LastName, EmailContact, Description, AttachmentsHide fieldservice

service:LmsSupport OR service:DigitalIntegrations OR service:ApplicationSupport OR service:DupeSupport OR service:InstructionalSupport OR service:MiddlewareSupport OR service:ProjectManagement OR service:SoftwareSupport OR service:SupportDesk OR service:DigitalAccessibilityCategory, FirstName, LastName, Description, EmailContact, AttachmentsShow fieldtrueservicetrue

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After accessing the below link, use your S# and network password (same password as your work laptop and e-mail account) to log in and then submit a ticket.

https://jira.ccconline.org/servicedesk/customer/portal/3

For instructions on how to use the new ticketing system visit the following link:

https://confluence.ccconline.org/display/PUB/How+To+Use+the+Jira+Service+Desk